Last Updated: 13 October 2026
At Swarnom, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our collections, contact us, or make a purchase.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information
Full name
Email address
Mobile or contact number
Billing and shipping address
Information you provide through contact forms or customer enquiries
Order Information
When you place an order, we may collect details relating to your purchase, including the products ordered, order number, delivery details, payment status, and transaction-related information.
Technical Information
When you browse our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and interactions with our website.
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
Processing and managing customer orders.
Arranging shipping and delivering purchased products.
Responding to enquiries and providing customer support.
Sending order confirmations and delivery updates.
Processing payments through available payment service providers.
Improving our website, product presentation, and shopping experience.
Maintaining website security and preventing fraudulent or unauthorised activities.
Complying with applicable legal, tax, and regulatory requirements.
Sending promotional communications where permitted and, where required, with your consent.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers. Your payment information will be handled in accordance with the applicable provider’s privacy and security practices.
We do not intend to store complete payment card details on our website’s servers. The payment information collected and processed may depend on the payment method you select.
Please review the privacy policy of the relevant payment provider for more information about how it handles your information.
4. Sharing of Personal Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our website and provide our services, including:
Shipping and courier partners: To deliver your orders.
Payment service providers: To process and verify payments.
Website hosting and technical service providers: To maintain website functionality, performance, and security.
Communication service providers: To send order updates or respond to customer enquiries.
Legal and regulatory authorities: Where disclosure is required by applicable law or a lawful request.
We aim to share only the information reasonably necessary for the relevant purpose.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve your browsing experience and support website functionality.
Cookies may help us:
Remember items added to your shopping cart.
Maintain website sessions and preferences.
Understand how visitors use our website.
Improve website performance and usability.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
If analytics or advertising tools are enabled on our website, they may collect information according to their own privacy policies and applicable settings.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, online platform, or electronic transmission can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected.
Where information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a concern or submit a complaint regarding the handling of your information.
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.
9. Promotional Communications
If you subscribe to our promotional communications or otherwise provide the required consent, we may contact you with information about our collections, products, offers, or updates.
You may opt out of promotional emails by following the unsubscribe instructions included in the message or by contacting us directly.
Even if you opt out of promotional communications, we may still send essential service-related messages, such as order confirmations or delivery updates.
10. Third-Party Links
Our website may contain links to third-party websites, payment platforms, social media services, or other external resources.
These third-party websites operate independently and may have their own privacy policies and practices. Swarnom is not responsible for the privacy practices or content of external websites.
We encourage you to review the relevant privacy policies before sharing personal information with third parties.
11. Children’s Privacy
Our website is intended for individuals who can lawfully use our services under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is not permitted.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Applicable Laws
We aim to handle personal information in accordance with applicable Indian data protection and privacy laws, including relevant provisions of the Digital Personal Data Protection Act, 2023, and other applicable legislation, as in force from time to time.
The processing of personal information will be subject to the applicable legal requirements and the rights available to individuals under those laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or legal requirements.
Any updates will be published on this page along with the revised “Last Updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we handle, please contact us using the details below.
Website: https://swarnom.com/
Email: swarnom26@gmail.com
Phone: (+91)-90450 30111
Business Address: 16, Hira Lal Marg, Manvendera Nagar, Rishikesh, Uttarakhand 249201.
We will review privacy-related requests and respond in accordance with applicable law.